Pre-Payment and Refund Policy

Public classes scheduled via Hovn.app

No-Refund Policy for CPR Education (dba of Thunder Road Safety Inc.) Thank you for choosing CPR Education for your CPR, First-Aid, and related training needs. Our registration is managed via hovn.app, and all payments are processed securely through Stripe. No-Refund Policy CPR Education does not offer refunds for class registrations once payment has been processed, regardless of the circumstances. All fees paid are non-refundable. Rescheduling & Transfer Options We understand that plans may change. Therefore, if you provide at least 72 hours’ notice before your scheduled class, we will gladly:

• Reschedule your booking to another available class date, or
• Allow you to apply the value of your registration to another class of your choice.

Additionally, you may transfer your registration to another individual at any time before the class begins.

No-Show Policy If you do not attend your scheduled class and do not notify us at least 72 hours in advance, you will not be eligible for rescheduling or credit, and no refund will be issued.

Contact Us

To request a reschedule, apply your registration value to another class, or transfer your registration to another person, please contact us by phone (925-335-6076) or email (support@cpredu.com). By registering for a class with CPR Education, you acknowledge that you have read, understood, and agree to this No-Refund Policy.

Pre-booked Private Classes

1. Payments must be made in advance to secure the date and resources for the training session.
2. The payment should cover the cost for the minimum number of students expected in the training class.
3. After the class, a revised invoice will be sent if there are additional students beyond the initial expected number. This invoice may also include additional expenses such as parking, tolls, and other job-related expenses.
4. If a refund is due after the class, it will be processed minus a service charge. The service charge is calculated as a percentage of the refund amount. The percentage varies depending on the original payment method:
   • For payments made by check or Zelle, the service charge is 1% of the refund amount.
   • For payments made by ACH, the service charge is 2% of the refund amount.
   • For all other payment methods, the service charge is 6% of the refund amount.
5. In case of cancellation your payment is:
   • 94% refundable with 10+ days notice
   • 50% refundable with 3-9 days notice
   • Forfeited with less 72 hours notice
6. In case of rescheduling,  your payment is:
   • Fully transferable with 7+ days notice
   • 75% transferable with 4-6 days notice
   • 65% transferable with 2-3 days notice
   • 50% transferable with less 72 hours notice
7. Some blended learning courses may have non-refundable components.